Refund policy

Once you have purchased a ticket (or voucher) from us, you will not be entitled to exchange or to obtain a refund for that ticket (and voucher) in any circumstances.

Where we become aware that an event is cancelled, rescheduled or materially altered, we will use our reasonable endeavours to notify you using the details provided at the time of purchase. We may not always be able to do this and it is your responsibility to ascertain this information.  As an agent, we have no control over and have no responsibility for the cancellation, rescheduling or making of material changes to the event programme. A “material change” is a change which makes the event materially different to the event that you could have reasonably expected. For the avoidance of doubt, the appearance of an understudy in place of a show’s headline star, or the change of a headlining artist from the ones advertised on a music festival line-up etc. are not a material change.

If an event is cancelled we may be authorised by the Promoter to issue refunds in which case we will refund you the face value of the ticket (and voucher) minus our booking fee of 10%. If tickets were delivered by us to you, this charge is non-refundable. Refunds will only be made to the account holder using Jazz Cash or Bank Transfer or any other billing system used for the order.

If an event has started and is cancelled part way through for whatever reason, we are not liable for refunds, unless we receive specific instructions from the Promoter. In such instances, we will contact all customers once we receive the specific instruction. If we refund we will minus our booking fee of 10% that was charged for our administrative services.

If the event is rescheduled we may be authorised by the Promoter to permit your tickets to an alternative date in which case tickets may remain valid and it is your responsibility to ensure their security. Refunds will only be made to the account holder using Jazz Cash or Bank Transfer or any other billing system used for the order.

If we are not authorised or otherwise unable to issue refunds directly, we will be able to provide you with information as to whom you should contact to seek a refund, but we are not liable to you for such refund if you are unable to obtain a refund from the Promoter. 

All refund requests must be submitted within 14 days of the scheduled event date for which the ticket was purchased. Any requests made after this period will not be eligible for a refund, regardless of the reason.